5Star Life Insurance Company Reviews (2026)
Updated October 20, 2026
2026 verdict: 5Star Life Insurance Company lists offices at 909 N. Washington Street, Alexandria, VA 22314 and 1248 O Street, suite 700, Lincoln, NE 68508. Its own timeline says the company was established in 1996 to cover Armed Forces Benefit Association (AFBA) members, and that AFBA is the parent. A.M. Best’s disclosure assigns a Financial Strength Rating of A- (Excellent) with a stable outlook, effective February 3, 2026. The same rationale says 5Star is the primary underwriter for AFBA members, that group life is the dominant segment, and that product concentration is high in group term.
The about page states $55 billion of life insurance in force. That page does not date the figure. Checked October 20, 2026.
This is worksite, association, and group term coverage. It is not an open participating whole life illustration.
Ratings and complaints
Checked October 20, 2026. Each figure is the one printed on that source.
| Source | Figure | Detail |
|---|---|---|
| A.M. Best | A- (Excellent), stable | FSR affirmed Feb 3, 2026; ICR a- (Excellent), stable |
| NAIC CIS | Complaint index 0.43 | 2025, all policy types; national index 1.00; 1 closed confirmed complaint |
| BBB | A+ | Accredited since Jan 25, 2003 |
A.M. Best’s disclosure lists NAIC number 77879. The Financial Strength Rating is A- (Excellent), stable, affirmed with an effective date of February 3, 2026. The long-term issuer credit rating is a- (Excellent), stable, on that same date. 5Star’s about page also says A- (Excellent), stable, and dates that affirmation February 4, 2026. This page uses the February 3, 2026 effective date on A.M. Best’s disclosure.
The NAIC Consumer Insurance Search report is for 2025, policy type All. It shows a company complaint index of 0.43. The company’s share of U.S. complaints is 0.001928%. Annual premium is $151,171,479. The share of U.S. premiums is 0.004501%. The index color is Below. State departments had reported the data to the NAIC as of October 20, 2026. The index divides the company’s share of closed confirmed U.S. complaints by its share of U.S. premiums. The report says the national index is always 1.00, and that an index of 2.00 is twice as high as expected. The 0.43 reading is the number on the chart.
The Better Business Bureau Alexandria profile rates the business A+ and shows it as BBB Accredited since January 25, 2003. The profile lists a business start date of July 19, 1996, and the alternate name AFBA Life Insurance Company. The BBB letter is a separate business rating. It is not the NAIC index.
Products
Checked October 20, 2026, on 5Star Life’s public product pages. Issue ages and face amounts are included only where that page publishes them.
| Product | Type | Ages |
|---|---|---|
| Family Protection Plan | Group level term through an employer; level premium to age 121 | Children 14 days–19 (26 if full-time student); adult ages not published |
| Accident insurance | Group accident | Not published |
| Healthcare indemnity | Group healthcare indemnity; optional spouse and children | Not published |
| CoreAssist | Gap rider on the healthcare indemnity plan; not major medical | Not published |
The Family Protection Plan headline says individual and group term life with a Quality of Life benefit. The FAQ on the same page says it is group level term coverage purchased through an employer. Dependent children are 14 days to 19 years old, or 26 if a full-time student, under the employee’s or the spouse’s coverage. Adult issue ages and face amounts are not published on that page. Accident insurance pays cash benefits for treatment of a covered accident. Healthcare indemnity pays cash benefits for covered medical treatment. CoreAssist is also named CoreAssist+ on the products index. It is a supplemental medical expense rider on the group healthcare indemnity plan, and the page says it does not replace major medical insurance. Issue ages and benefit amounts are not published for accident, healthcare indemnity, or CoreAssist.
On the Family Protection Plan page, the published benefit features are separate from the face amount. A terminal condition expected to result in death in less than 12 months (24 months in Illinois) can accelerate 30% of the coverage amount, or 25% in Connecticut and Michigan. An emergency death benefit pays 50% of the coverage or $10,000, whichever is less, outside the two-year contestability period and while a claim is not under investigation. The optional Quality of Life rider can accelerate up to 75% of the benefit for a permanent inability to perform two of six activities of daily living, or for permanent severe cognitive impairment. The page says the accelerated amount may or may not be taxable.
The assistance center sends universal whole life, children’s coverage, and final expense to the AFBA support center. It does not publish issue ages or face amounts for those policies, so they are not in the table.
Who it is for
Service members, first responders, government employees and contractors, and employees whose employer, union, or association already offers 5Star. The assistance center routes military, first responder, and government employee or contractor policies to AFBA.
Who should skip: anyone shopping participating whole life for paid-up additions. Compare MassMutual or the whole life companies ranked for cash value.
The good
- A- (Excellent), stable, effective February 3, 2026, on A.M. Best’s disclosure.
- A 2025 company complaint index of 0.43 on the NAIC report, below the national index of 1.00.
- BBB A+ on the Alexandria profile, checked October 20, 2026.
- After the first premium is paid, the Family Protection Plan page says coverage continues with no loss of benefits and no increase in cost if employment ends, and the premium stays level to age 121.
The not-so-good
- The consumer pages do not offer an open illustration. Coverage is through an employer, union, association, or AFBA.
- Adult issue ages and face amounts are not on those product pages. One closed confirmed complaint is a small base for the 0.43 index.
- Older copy on this URL cited $42 billion in force and 800,000 lives. Those figures are not on the current consumer pages.
Bottom line
Keep a 5Star worksite or AFBA certificate when the published guarantees fit. Buy participating cash-value whole life from a mutual when cash value is the job. Get a whole life quote.
Sources
Checked October 20, 2026.
- A.M. Best disclosure for 5 Star Life Insurance Company, AMB 008069, Financial Strength Rating A- (Excellent), stable, effective February 3, 2026: ratings.ambest.com disclosure PDF
- 5Star about page, A- (Excellent), stable, company date February 4, 2026, and $55 billion life insurance in force with no statement date: 5starlifeinsurance.com/about-5star-life
- 5Star timeline, established 1996 for AFBA members, parent AFBA: 5starlifeinsurance.com
- NAIC Consumer Insurance Search, National Complaint Index Report for 5 Star Life Ins Co, NAIC 77879, year 2025, policy type All, company complaint index 0.43: CIS complaint index
- Better Business Bureau profile, A+, accredited since January 25, 2003: BBB Alexandria profile
- Family Protection Plan: life insurance product page
- Product index, including CoreAssist+: products
- Accident insurance: accident product page
- Healthcare indemnity: healthcare indemnity product page
- CoreAssist rider: coreassist
- Assistance center routing for universal whole life, children’s coverage, and final expense: assistance center
