AARP New York Life Customer Service
AARP does not insure the policy. The AARP Life Insurance Program is issued by New York Life Insurance Company. Membership in AARP is required. The phone number depends on whether you are shopping, servicing a policy, or filing a claim.
Numbers below are from New York Life’s AARP contact page and the program homepage. Confirm them there if you are calling after this page’s update date. Hours are Eastern.
Which number to call
| You need | Number | Hours |
|---|---|---|
| A new quote or to talk to a representative | 1-800-607-6957 | Monday–Friday, 8 a.m.–8 p.m. |
| Help with an application already in process | 1-800-288-9858 | Monday–Friday, 8 a.m.–8 p.m. |
| An existing policy (payments, service) | 1-800-850-2658 | Monday–Friday, 8 a.m.–8 p.m. |
| A death claim | 1-800-695-5165 | Monday–Friday, 8 a.m.–5 p.m. |
AARP’s own permanent-life page also lists 1-800-865-7927 for members who want to quote or apply for AARP permanent life from New York Life. Use that line if you are starting permanent coverage from AARP’s site. Use 1-800-850-2658 if the policy is already in force.
Mail for the program: New York Life Insurance Company, AARP Life Insurance Program, P.O. Box 30712, Tampa, FL 33630-3712.
Account login and the online claim form are on nylaarp.com. How a claim is assembled is on AARP life insurance claims.
Guaranteed acceptance is only one product
Most of the program is not guaranteed issue. New York Life can decline term and permanent coverage from the health information you provide. There is usually no medical exam. That is not the same as guaranteed acceptance.
| Product | Acceptance | Coverage on nylaarp.com | Premium |
|---|---|---|---|
| Term | Health information. Not guaranteed. | Up to $150,000, coverage can last to age 80 | Starts lower and rises in five-year age bands |
| Permanent life | Health information. No physical exam. Not guaranteed. | Up to $100,000 | Level |
| Guaranteed acceptance | No health questions | Up to $30,000 ($25,000 in GU, MN, MO, MT, OR, and USVI). Limited benefits in the first two years. | Level |
Ages, state availability, and caps change. Read the quote screen before you apply. The product comparison and the reasons someone would skip the program are in the AARP life insurance review.
Before you call
Have the policy number if the contract is already in force. If you are shopping, know whether you want term, level permanent coverage, or the smaller guaranteed-acceptance policy. Those are three different applications.
This program is built for AARP members, generally from age 50, with modest face amounts. If you want a larger participating whole life policy with paid-up additions, get a whole life quote and treat the AARP numbers as service lines, not as the only place to buy.
